When your clients book with TravelManagers they can relax before their holiday even starts, knowing that their hard-earned money is safe with TravelManagers. Financial protection of consumer travel payments is generally not guaranteed whilst in the hands of any travel intermediary, including many travel agents.
At TravelManagers Australia we are committed to protecting your customers’ funds. Read on for a summary of how we offer what we believe is the most comprehensive and transparent financial protection in the Australian travel industry.
If a refund can’t be obtained through insurance or banks, clients may be eligible to claim via the TravelManagers Customer Fund (TCF). This separate fund helps reimburse clients if an approved supplier fails financially, but it is not insurance and travel insurance is still required.
Credit card chargebacks can pose a risk when a supplier becomes insolvent. TravelManagers provides credit card chargeback insurance to help protect personal travel managers from these risks linked to supplier financial failure since July 2019.
TravelManagers holds Travel Agent Client Trust Account Fidelity Insurance (TACTAFI) to protect client funds in cases of fraud or dishonesty affecting the trust account. Coverage is subject to policy terms and provided by a rated insurer.
We asked some of our personal travel managers.
TravelManagers Australia’s client trust account is independently audited quarterly by accredited chartered accounting firm CIB Accountants, with reports publicly available for complete transparency and peace of mind. Combined with TACTAFI insurance, your funds remain securely held in trust until payment is made to the travel supplier.
TravelManagers is accredited by the International Air Transport Association (IATA) to directly issue tickets on behalf of all major airlines. In granting such accreditation IATA requires audited financial oversight and applies strict financial criteria which are reviewed annually.
All client payments are deposited into an audited ANZ trust account and held until paid to suppliers. Cash and other accounts are not accepted.
TravelManagers keeps operational funds separate from client trust funds to ensure they are managed independently.
