Our Story

China Travel Service and other specialist wholesalers lay foundations for future Pacific‑focused brands.
Fiji‑focused and Pacific holiday specialists emerge in Australia, eventually leading to what becomes Hoot Holidays.

Fiji Pacific Specialist Holidays grows as a dedicated Fiji and South Pacific wholesaler.
The business evolved into Hoot Holidays, expanding beyond Fiji into Asia and other resort destinations, with a focus on value‑packed, family‑friendly and couples’ holidays.

Backed by the House of Travel Group, Chris Paulsen launches TravelManagers Australia, with a vision to create the country’s premium home‑based travel network.
The personal travel manager (PTM) model is introduced, enabling experienced consultants to run their own businesses with central systems, ticketing and marketing support.

TravelManagers builds strong supplier relationships and refines its technology and support structure.
Hoot Holidays continues growing as a key wholesale and packaged‑holiday brand in the House of Travel family.

TravelManagers becomes one of Australia’s leading mobile travel advisor networks by size and reputation.
The National Partnership Office (NPO) structure is strengthened across marketing, fares and ticketing, operations, finance and IT to support PTMs.
Hoot Holidays broadens its product range across Fiji, the Pacific, Asia and popular beach destinations, working closely with TravelManagers PTMs while also selling directly to consumers.

TravelManagers is regularly recognised at industry awards, including the National Travel Industry Awards (NTIA), reflecting the professionalism of PTMs and the strength of the support model.
The PTM concept becomes widely accepted as a mainstream alternative to high‑street travel agencies.

During COVID‑19 and border closures, TravelManagers’ home‑based model proves resilient.
PTMs and the NPO focus heavily on re‑bookings, refunds and complex problem‑solving for clients.
The value of having a dedicated personal travel manager becomes more widely understood by travellers seeking security and advocacy.

With borders re‑opened, TravelManagers returns to growth, welcoming new PTMs and expanding its client base.
TravelManagers achieves Great Place to Work (GPTW) accreditation, reflecting a strong, people‑first culture.
In 2025, TravelManagers won an NTIA award (Most Outstanding Mobile Advisor Network), reinforcing its position as a leader in the mobile travel space.
Corporate Travel Specialists launches late 2025.
Hoot Holidays continues as a key strategic partner for PTMs, offering curated packages and strong destination expertise, especially in Fiji and the Pacific.

TravelManagers and Hoot Holidays operate side by side within the House of Travel Group, each playing a distinct role:

• TravelManagers: a nationwide network of independent personal travel managers supported by the National Partnership Office.
• Hoot Holidays: a specialist holiday brand and wholesaler focused on easy, great‑value resort and package holidays.

Together, they combine personalised, relationship‑based consulting with strong product, packaging and destination expertise – continuing the vision first set in 2005 to redefine how Australians book and experience travel.