TravelManagers Consistent Nomination in Travel Industry awards
TravelManagers’ Executive General Manager Michael Gazal is quick to recognise the support of its partner suppliers.
“We are extremely grateful for the support of our partner suppliers. It is testimony to how highly TravelManagers is regarded by these suppliers, to be consistently nominated in NTIA’s prestigious ‘Best Travel Agency Retail – Multi Location’ category again this year.”
TravelManagers has clearly matured as Australia’s largest and most experienced home-based travel consultant brand.
“We are extremely proud that our personal travel managers on average, have 21 years of industry experience. It is this knowledge and expertise, combined with their genuine love and passion for travel that ensures their clients receive tailor made and co-created itineraries the majority of which are based around personal experience which we attribute to being a key to our success,” says Gazal.
TravelManagers state of the art technology is also a critical to company’s success.
“With our personal travel managers having full 24/7 access to all systems including mid and back office, this enables them to process every aspect of their client’s booking at any time that suits them. Our personal travel managers can then focus on the tailoring of travel arrangements to suit their individual client’s tastes and needs and deliver on our promise of providing exceptional client service. With our continued advanced technology focus and personal travel manager knowledge and experience, our clients receive the best travel experiences and value for money holidays that is unrivalled in the industry,” says Gazal.
Gazal highlights TravelManagers consistent service delivery is backed by the local support of state-based business partnership managers.
“TravelManagers is a 24 hours a day, seven days a week, 365 days a year business. We recognize that behind the scenes central and local state-based support is crucial to the success of our personal travel managers. The locally based business partnership managers combined with the national partnership office providing technology, training, marketing, ticketing and fares and all round support which adds huge value and make that extra difference when it comes to service standards.”
Whilst some may view the personal travel manager concept as a unique distribution channel, there is no doubting its place and growing importance in the industry as a whole.
“With more than 510 personal travel managers throughout the country in every state and territory TravelManagers as the only truly national home-based host agency is a model that clearly works and this is further vindicated with our ninth nomination in the NTIA travel agent awards. We regard our finalist nomination as success in itself – nine really is a charm!” says Gazal.