In the news

Time and again over the past three months, our PTMs have been able to call upon their experience, their industry contacts and each other to help clients return home from wherever in the world they have been stranded.

What is the collective noun for a group of travel agents? A crew, a squad or perhaps a troop? For many travellers who recently found their travel plans thwarted, the experience served as a vivid illustration of the value in working with an experienced travel professional – or more accurately, an entire team of travel professionals

“COVID-19 has turned the travel industry on its head for the foreseeable future, but it has also served for many as a reminder of the invaluable worth of having a personal travel manager,”

During March and early April, border restrictions and cancelled flights became the norm as governments around the globe ramped up measures to manage the growing Coronavirus crisis. Behind the scenes, personal travel managers worked around the clock getting their clients back on Australian soil, many providing valuable assistance to other stranded travellers. 

As the COVID-19 pandemic continues to wreak havoc on the travel industry, one Australian travel brand has used full page advertisements in Australia’s major Easter week news publications to publicly express gratitude for the ongoing support of its clients.

For the sixth consecutive year, representatives from Australia’s travel industry recently spent a day in early March enjoying a round of golf at Victoria’s scenic Mornington Golf Club while raising tens of thousands of dollars for cancer research.

No-one could have predicted the scale of the COVID-19 pandemic when it first reared its head in late December 2019, travel professionals around Australia have once again swung into action, going above and beyond to provide every possible assistance to their clients.

Qatar Airways have been providing repatriation flights in the last few weeks but just before travel restrictions were introduced, three personal travel managers were offered a unique opportunity to experience their newly-delivered A350-1000 passenger jet and the business class ‘Q-Suites’.

TravelManagers leads call for airline collaboration in unprecedented times with an open letter to the airlines - we need a new strategy.