Personal Travel Managers Support World Leading Cruise Lines Masterclass in Mass
World Leading Cruise Lines (WLCL) recently invited TravelManagers’ personal travel managers to experience a cruise masterclass onboard MS Emerald Princess as it docked at Circular Quay International terminal.
The 45 personal travel managers included 18 from regional New South Wales from as far as Wagga and Jindabyne in the south, Dubbo and Parkes in the west and Port Macquarie and Forster to the north. Lauren Compton representative from Townsville in Queensland and Melanie Whyte from Devonport in Tasmania travelled interstate specifically to attend the WLCL Master class. In addition, three national partnership representatives Julie Anderson, Julia McLean and Aaron Loss experienced cruise updates from WLCL brands; Holland America Line, P&O Cruises, Carnival, Seabourn, Princess Cruises and Cunard.
“The ability to experience an intensive training session that covered all of the WLCL brands, in a fun and interactive way was simply fantastic. I learnt so much from the Masterclass and have a better understanding on the intricacies and differences between the cruise ships. I can now talk about the facilities and on-board amenities and what they offer clients now with absolute confidence,” says Laurin Taggart representative for Forster in New South Wales.
The personal travel managers indulged in a five-course lunch following the interactive training sessions as well as a privately escorted ship inspection of MS Emerald Princess.
Melanie Whyte was certainly impressed by the European inspired central atrium area aboard MS Emerald Princess.
“With its roving street performers and boutique shops you could easily think you were actually in a European piazza. The spiral staircase and several glass-walled lifts provide the perfect place to watch all the action below.”
TravelManagers’ Executive General Manager Michael Gazal recognizes the significant contribution home-based consultants make to the cruise sector and the need for ongoing education.
“We encourage any opportunity for personal travel managers to experience products for themselves and wholeheartedly support participation in training to help build and develop industry contacts and relationships. We know the benefits of increased sales and product knowledge is key which is why TravelManagers in conjunction with partner suppliers continues to take very positive steps to promote the value of cruising and the development of strategies and techniques that will assist our personal travel managers to convert cruise enquiries.”