Support
The TravelManagers National Partnership Office will help you with every aspect of your business. There’s a great range of training opportunities co-ordinated by our in house Training team based on your individual needs.
Your support team of 50 seasoned industry professionals at the National Partnership Office in Sydney are only a phone call away. You’ll get to know them personally and they’ll get to know how they can help you individually.
Seven state-based Business Partnership Managers offer support on the ground, assisting with local supplier contacts and advice. They’ll catch up with you regularly at face-to-face gatherings.
Here’s what our personal travel managers say about the support they receive from TravelManagers
Here’s a snapshot of the support we offer
Finance Support Team
You’ll have control of your business with full 24/7 access to TravelManagers back/mid office system.
Our finance team pays your commissions during the first week of each month and provides extensive reporting. You can track and clear outstanding commissions at any time. We’ll also complete BSP reconciliation on your behalf. Find out more.
Fares & Ticketing Support Team
Using our self-ticketing system is easy and its available 24/7. Our extensive fares database includes access to special negotiated netts and exclusive private airfares.
Experienced staff on the help desk will assist with fare quotes, ticketing enquiries, tricky bookings and re-issue international tickets. Plus, after hours emergency ticketing assistance is available. Find out more.
Support on a Break
We recognise that every personal travel manager needs a break from their business. Many personal travel managers have developed their own buddy system for support when they are on leave. We also have dedicated locums that can handle your bookings when you’re away from our office. After all, you’re part of the family.
Operations Support Team
The operations team wear many hats, helping you with supplier access and logins, maintaining our intranet, organising national and state meetings, industry functions, sales reporting, in-house training etc. They provide the day-to-day assistance that helps support your business.
They also streamline communications for you with twice daily emails summarising every email suppliers send, making it easier for you to stay across all land, air and cruise deals and important updates.
With cruising booming, you’ll find our dedicated cruise agent support ship-shape.
Marketing Team
We have a comprehensive marketing program to support you in growing your business. We will help you build your profile, grow your customer base and generate enquiries.
Your personal TravelManagers website will be an invaluable centralised source of content for Google Search to direct customers to you, plus for you to use in your social media activity. Our tactical marketing campaigns offer exclusive deals with our partner suppliers for you to promote across your website, social media and e-newsletter. Find out more.
The TravelManagers Community
From our annual national conference (often described as the best in the industry), to state meetings, get-togethers and destination days, there’s lots of planned events you can be part of to exchange ideas, catch-up, learn, be entertained and have a whole lot of fun! Our intranet is a comprehensive source of information for the network.
With a network of over 450 PTMs using a closed group social media forum to share knowledge and ideas to grow your business, you’re never on your own.
Training
To set you up to succeed we provide a full induction via our National Partnership Office where you can meet the team and experience detailed information sessions on all areas of your business.
The Training team will look after you from the moment you sign and will continue to help you grow throughout your journey with TravelManagers.
Technology
The TravelManagers consumer app can earn you money while you are sleeping, or enjoying life. Our in-house hotel aggregator will assist with your clients’ accommodation needs.
The experienced team of Travel IT professionals are on hand to guide you through the technology environment. We will check the health and safety of your computer and assist with setting up your virtual office.
Business Partnership Team
Our team of state based business partnership managers will work with you to assist developing your business through sales and marketing strategies.
They are your local support with a shared travel industry knowledge and an average of 25 years experience. From business development to supplier relationship management, the BPMs are here to help.
Join TravelManagers and live your best work life every day.
TravelManagers respects and honours the Traditional Custodians of the land and pay our respects to their Elders past, present and future. We acknowledge the stories, traditions and culture of Aboriginal and Torres Strait Islander peoples on the lands where we work and gather, and those we visit.