Support

National Partnership Office – supporting you and your business

The TravelManagers National Partnership Office will help you with every aspect of your business. There’s a great range of training and development opportunities, co-ordinated by our in house Training team based on your individual needs.

Your support team of 50+ seasoned industry professionals at the National Partnership Office in Sydney are only a phone call away. You’ll get to know them personally and they’ll get to know how they can help you individually.

Seven state-based Business Partnership Managers offer support on the ground, assisting with local supplier contacts and advice. They’ll catch up with you regularly at face-to-face gatherings.

Here’s a snapshot of the support we offer

Finance Support Team

You’ll have control of your business with full 24/7 access to TravelManagers back/mid office system. Our finance team pays your commissions during the first week of each month and provides extensive reporting. You can track and clear outstanding commissions at any time. We’ll also complete BSP reconciliation on your behalf.

tma_support_fares-ticketing
Fares & Ticketing Support Team

Using our self-ticketing system is easy and its available 24/7. Our extensive fares database includes access to special negotiated netts and exclusive private airfares.

Experienced staff on the help desk will assist with fare quotes, ticketing enquiries, tricky bookings and re-issue international tickets. Plus, after hours emergency ticketing assistance is available.

Support on a Break

We recognise that every personal travel manager needs a break from their business. Many personal travel managers have developed their own buddy system for support when they are on leave. We also have dedicated locums that can handle your bookings when you’re away from our office. After all, you’re part of the family.

Operations Support Team
Operations Support Team

The operations team wear many hats, helping you with supplier access and logins, maintenance of the Oracle intranet, organising national and state meetings, industry functions, sales reporting, in-house training etc. They provide the day-to-day assistance that helps support your business.

With cruising booming, you’ll find our dedicated cruise agent support ship-shape.

We’re streamlining communications for you with twice daily emails summarising every email suppliers send, in a move to make it easier for you to stay across all land, air and cruise deals and important updates – all part of our goal of ‘being the best partner in travel.

Marketing Team

We have a comprehensive marketing program to support you in growing your business. We will help you build your profile, grow your customer base and generate enquiries.

Your TravelManagers website profile is effectively your mini website and an invaluable centralised source of content for Google Search to direct customers to you, plus for you to use in your social media activity.  We also work proactively with our valued supplier partners to develop and advertise fabulous travel deals to generate enquiry among existing and potential customers.

Discuss your marketing plans with our dedicated marketing team and they will point you in the right direction.

Group of personal travel managers
The TravelManagers Community

From our annual national conference (often described as the best in the industry), to state meetings, get-togethers and destination days, there’s lots of planned events you can be part of to exchange ideas, catch-up, learn, be entertained and have a whole lot of fun!

Our intranet is a comprehensive source of information for the network.

With a network of 500+ PTMs using a closed group social media forum to share knowledge and ideas to grow your business, you’re never on your own.

Induction and Development Team

To set you up to success we provide a full induction at the Sydney based National Partnership Office where you can meet the team and experience detailed information sessions on all areas of your business.

The Training team will look after you from the moment you sign and will continue to help you grow throughout your journey with TravelManagers

App screen
Technology

The TravelManagers consumer APP can earn you money while you are sleeping, or enjoying life.

Our in-house hotel aggregator will assist with your clients’ accommodation needs.

The experienced team of Travel IT professionals are on hand to guide you through the technology environment.  We will check the health and safety of your computer and assist with setting up your virtual office.

Partnership Team
Business Partnership Team

The team of state based business partnership managers will work with you to assist developing your business through sales and marketing strategies.

They are your local support with a shared travel industry knowledge and an average of 25 years experience. From business development to supplier relationship management, the BPMs are here to help.

Personal benefits include

15% discount on Allianz insurance - car, home, landlord and life insurance

BUPA corporate health plans

Vodafone corporate employee rates on pre-paid and mobile plans

Discounted shopping and entertainment vouchers

Running your own business means you’re in control; with TravelManagers you’ll also have amazing support so you can get the work/life balance you want, and the income you deserve.