What Makes TravelManagers a Great Place to Work®?

What Makes TravelManagers a Great Place to Work®?

Our National Partnership Office (NPO) team frequently moves mountains to support our personal travel managers (PTMs) in every aspect of their businesses. A lot of their work takes place behind the scenes with little fanfare, which makes it even more memorable when their efforts are publicly recognised at a national level.

Earlier this year, we were thrilled to learn that our NPO had been officially Certified™ by Great Place To Work®, with an outstanding 96 percent Trust Index Score. This score is based on an anonymous survey of our current NPO team members rating, and by comparison, the typical Australian company has a score of just 60 percent (source: Great Place To Work 2024 Australia National Employee Engagement Study).

Among the key areas covered by the study, we scored 93 percent for credibility, 88 percent for respect, and an impressive 94 percent for camaraderie. When asked about their perception that TravelManagers’ management team promotes inclusive behaviour and avoids discrimination, 98 percent of the NPO team ranked that they ‘almost always’ agreed, while 95 percent ‘almost always’ feel that their work environment is a friendly, welcoming place where they can have fun and enjoy each other’s company. In other words, it’s clear that our NPO team is passionate about our brand, the people they work with, and feel that they are valued members of the team.

Our certification by Great Place To Work® coincided with TravelManagers receiving the award for Most Outstanding Employee Engagement & Recruitment Program at the 2025 National Travel Industry Awards. The award recognised our NPO team demonstrating outstanding conduct in employee engagement through workplace policies and practices.

You might be wondering why these accolades would be a big deal to PTMs and prospective PTMs.

It’s simple, really.

We don’t just view them as trophies to gather dust on a shelf. Rather, they are tangible proof that our PTMs are backed by dedicated people who are motivated to deliver exceptional support, who are responsive and solutions-focused, and who are deeply committed to helping them succeed.

In addition, the high levels of trust, respect and camaraderie within NPO contributes to our enviably low staff turnover and our average tenure remains significantly above industry norms, Executive: 16 years; Management: 11.5 years; Australia: 9 years; Manila: 4.5 years (compared with the 1.7-year industry average, source: Inquiro). As a result, our PTMs can be confident that the NPO team genuinely understands and cares about their challenges and aspirations.

To find out why you should join a company that is Certified as a Great Place To Work®, please get in touch with one of our Business Partnership Managers for a confidential chat. Come and join us.