In The News

During the early days of the COVID-19 crisis, travel agents were kept busy repatriating clients from all around the world. In the case of TravelManagers’ Kerry Cleasby, this included a number of 18- to 20-year olds at risk of becoming stranded in Europe while on

Planning a wedding in an offshore location invariably adds another layer of complexity to the event, never mind the disruptions to those carefully laid plans caused by the arrival of a global pandemic.

Although many Australian businesses now have a green light to move toward their version of post-COVID normality, the travel sector is still largely unmoved on red. Borders remain firmly closed and talk of a trans-Tasman or Pacific bubble is, at least for the time being,

The travel industry has been sideswiped by the sudden halt in sales caused by the COVID-19 pandemic, yet the House of Travel group is welcoming in a new era with the announcement of two new long-term equity investors

For home-based travel professionals, life under lockdown has been somewhat less of an adjustment from an operational perspective: already having the necessary systems in place has allowed them to focus instead on looking after their clients and working on their businesses.

The logistics involved in moving around the globe are now more dynamic and complex than ever before, especially when the destination is somewhere that is off the beaten track at the best of times.

Time and again over the past three months, our PTMs have been able to call upon their experience, their industry contacts and each other to help clients return home from wherever in the world they have been stranded.

What is the collective noun for a group of travel agents? A crew, a squad or perhaps a troop? For many travellers who recently found their travel plans thwarted, the experience served as a vivid illustration of the value in working with an experienced travel

“COVID-19 has turned the travel industry on its head for the foreseeable future, but it has also served for many as a reminder of the invaluable worth of having a personal travel manager,”

During March and early April, border restrictions and cancelled flights became the norm as governments around the globe ramped up measures to manage the growing Coronavirus crisis. Behind the scenes, personal travel managers worked around the clock getting their clients back on Australian soil, many providing valuable assistance to other stranded travellers.