In The News

For home-based travel professionals, life under lockdown has been somewhat less of an adjustment from an operational perspective: already having the necessary systems in place has allowed them to focus instead on looking after their clients and working on their businesses.

The logistics involved in moving around the globe are now more dynamic and complex than ever before, especially when the destination is somewhere that is off the beaten track at the best of times.

Time and again over the past three months, our PTMs have been able to call upon their experience, their industry contacts and each other to help clients return home from wherever in the world they have been stranded.

What is the collective noun for a group of travel agents? A crew, a squad or perhaps a troop? For many travellers who recently found their travel plans thwarted, the experience served as a vivid illustration of the value in working with an experienced travel

“COVID-19 has turned the travel industry on its head for the foreseeable future, but it has also served for many as a reminder of the invaluable worth of having a personal travel manager,”

During March and early April, border restrictions and cancelled flights became the norm as governments around the globe ramped up measures to manage the growing Coronavirus crisis. Behind the scenes, personal travel managers worked around the clock getting their clients back on Australian soil, many providing valuable assistance to other stranded travellers. 

As the COVID-19 pandemic continues to wreak havoc on the travel industry, one Australian travel brand has used full page advertisements in Australia’s major Easter week news publications to publicly express gratitude for the ongoing support of its clients.

For the sixth consecutive year, representatives from Australia’s travel industry recently spent a day in early March enjoying a round of golf at Victoria’s scenic Mornington Golf Club while raising tens of thousands of dollars for cancer research.

No-one could have predicted the scale of the COVID-19 pandemic when it first reared its head in late December 2019, travel professionals around Australia have once again swung into action, going above and beyond to provide every possible assistance to their clients.

Qatar Airways have been providing repatriation flights in the last few weeks but just before travel restrictions were introduced, three personal travel managers were offered a unique opportunity to experience their newly-delivered A350-1000 passenger jet and the business class ‘Q-Suites’.